FAQ

We've answered some of the most common questions about our products, ordering and local pickup. If you can't find what you're looking for, we'd be happy to help—simply get in touch.

Products

Are your candles handcrafted?

Yes! Every Riverview Candle Co. product is carefully handcrafted in Adelaide, South Australia, using premium ingredients and thoughtfully selected fragrance oils.

What type of wax do you use?

Our candles are made using premium soy wax, chosen for its clean burn, beautiful fragrance throw and long-lasting performance.

How long will my candle burn?

Burn times vary depending on the size of your candle and how it's cared for. Following our Candle Care Guide will help you enjoy the best burn and fragrance performance.

How long do reed diffusers last?

Our reed diffusers typically provide continuous fragrance for several months, depending on the room temperature, airflow and how often the reeds are flipped.

How can I make my fragrance last longer?

Following the care instructions for each product will help you enjoy the best fragrance performance. You can find detailed tips on our Candle & Product Care page.

Are all fragrances available across your product range?

Most of our fragrances are available across our candles, reed diffusers, room sprays, wax melts and other home fragrance products. If a particular fragrance isn't available, please contact us—we're always happy to help.

How do I choose the right fragrance?

Our Fragrance Guide is a great place to start. It explains each fragrance family and includes detailed descriptions to help you find the perfect scent for your home.

Can I reuse my candle vessel?

Yes! Many of our vessels are designed to be reused. Once your candle has finished and the vessel has been cleaned, it can be repurposed as home décor, storage or a planter.

Orders & Pickup

Do you offer local pickup?

Yes! We offer local pickup from Adelaide. Once your order is ready, we'll contact you to arrange a convenient pickup time, with evening and weekend collection available where possible.

How quickly are orders prepared?

Most orders are carefully prepared within 1–3 business days. During busy periods or for made-to-order items, preparation may take a little longer, but we'll always keep you informed.

Do you offer shipping?

At this time, we offer local pickup only from Angle Vale. We're focusing on providing the best possible service while we grow our business. If shipping becomes available in the future, we'll update our website with all the details.

Can I send an order as a gift?

Absolutely! Our products make beautiful gifts for birthdays, housewarmings and special occasions. If you'd like to include a personalized gift message, simply contact us after placing your order and we'll be happy to help.

Are your products suitable for gifting?

Yes! Many of our products are beautifully presented and make thoughtful gifts for birthdays, housewarmings, weddings, Mother's Day, Christmas and many other special occasions.

Returns & Support

How does local pickup work?

Once your order is ready, you'll receive an email with collection details. Pickup is by arrangement from Adelaide, and we'll work with you to organise a convenient collection time.

What if there's an issue with my order?

We carefully inspect every order before it leaves our workshop. If you notice any issues with your order, please contact us within 7 days of collection and include photos if applicable. We'll work with you to resolve the issue as quickly as possible.

Do you offer custom orders?

If you're interested in custom orders, event favors or larger quantities, please get in touch—we'd love to discuss your requirements.

What if I have a question about one of your products?

We're always happy to help. Whether you need advice choosing a fragrance or have a question about caring for your products, simply get in touch and we'll do our best to assist.

How can I contact you?

You can contact us via our Contact page, Facebook, Instagram or by email. We'll respond as soon as possible and are always happy to answer your questions.